You should carefully read the following Terms and Conditions. Your purchase or use of audvideo.com implies that you have read and accepted these Terms and Conditions.
As soon as we confirm clients payment, if the product is readily available on ground, it takes a maximum of 7 days to get to your location anywhere in Nigeria. Whereas if the product is shipped from abroad, it takes between 15-21 days to get to your location anywhere in Nigeria.
Audvideo offers a 7 day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution.
Send a Complaint
Also include pictures of the product that was delivered to email@example.com as a means of evidence.
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
Once the item has been received by us, we will ensure you get a resolution (A replacement, exchange or refund).
What if I complain after the 7 days return timeframe has elapsed?
For product complaints outside 7 days in relation to defective items, you may:
- Contact us so we can assist in getting a resolution for the product.
Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Audvideo will not replace or issue refund for items that fall into this category.
Items not eligible for Returns
we provide a warranty identical to the provisions and limitations of the manufacturer’s warranty for such items, with the exception of the time period, which is equal to the term of the manufacturer’s warranty or one (1) year, whichever is less. Your warranty card and/or sales slip must accompany all items.